Refund Policy
Digital Products (e.g., downloads, videos, teaching resources)
All digital product sales are final. Due to the nature of digital downloads, we do not offer refunds once the product has been delivered or accessed.
However, if you encounter technical issues or believe you received the wrong file, please contact us at chukwudum@me.com, and we will do our best to resolve the issue promptly.
Video Editing Services (Masterclass Consult Limited)
We are committed to providing excellent service and clear communication during every stage of your project. Our policy includes:
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Three (3) free revisions per project.
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Refunds are not available once the project has entered the editing phase or after a final file has been delivered.
If a project is canceled before work has begun, a partial refund may be issued minus an administrative fee.
Event Tickets or Registrations (if applicable)
If you register for an event hosted via pastorobi.com, please note the following:
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Refunds are available up to 7 days before the event date, minus a small processing fee.
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No refunds will be issued within 7 days of the event.
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If the event is canceled or rescheduled, full refunds or transfers will be offered.
Exceptional Circumstances
We understand that life happens. In exceptional cases, such as duplicate purchases or accidental transactions, you may request a refund by contacting us at chukwudum@me.com within 3 days of purchase. We will evaluate requests on a case-by-case basis.
Contact Us
For refund inquiries, please email us at:
Please include your name, the product/service purchased, and the reason for your request.
Policy Changes
e reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a new effective date.